Frequently Asked Question

1
What are the benefits of membership with TRX?

First and foremost, members have the flexibility to choose the software solutions that best suit their practices and our members can secure their low cost membership in advance of tax season and decide later which product they wish to use. Downloadable versions of all income tax software solutions are available here for evaluation.

In addition, members can select between two membership packages, Pro or Premium, to recieve access to more than just the basics. More encompassing and growing practices can select the Premium Packages that include tax preparation and e-filing for businessess as well as after the fact payroll.

2
I like what I am using. Are you going to stop offering other vendors' product as part of my membership?

We value our relationships with our vendors and understand that many of our members are quite happy with the software they have been receiving. We hope and plan to continue those relationships in the future as long as they make economic sense for our business. However, the ever-changing nature of our industry sometimes dictates that long-term contracts have to be revisited and that can result in material changes to our business model. That is one of the primary reasons we now offer a proprietary solution, so that we can protect our business and, more importantly, our customers in the event that contractual changes with our vendors necessitate changes in our membership pricing.

3
How does your service bureau fee program work?

Service bureau fees are a great way for our members to earn extra income. At their option, members may add a service bureau fee of up to $99.00 on every return that includes a request for a bank product. When the bank product is funded for the taxpayer, 65% of the service bureau fee is deposited directly into the member's bank account, while TRX receives 35%. Suppose you do 100 bank product returns each year and elect to add a $50.00 fee to those returns. That means you would earn an additional $3,250.00 annually.

To see the extra income your practice can earn as an Alliance member, check out our service bureau calculator to enter your specific bank product information.

4
Can I add different service bureau fees for different customers?

Unfortunately, no. If you elect to add a service bureau fee, the amount you decide upon will be added to all returns for which your customers elect a bank product and that bank product is successfully processed.

5
What is MEF?

Modernized E-File gets Acknowledgments in minutes not Days. MEF is being required for e-filing season 2013. TRX is one of the few companies that is MEF. You know this tax season has been a little more trying than in the years past. TRX has always tried to give great support as well as low prices. We appreciate your business and value you as a customer.

6
What are the hardware and system requirements for the trx software I select with my membership?
Minium System Requirements

2.0 GHz Processor
1 GB RAM
40 GB Hard Drive Space
16X CD-ROM
DirectX 9.0 compatible
17" LCD screen or higher
High speed DSL/Cable/Broadband, etc — 3G, 4G etc. network cards are NOT supported

Recommended System Requirements

Dual core processor or better
4GB RAM
120 GB Hard drive space
50X CD-ROM
DirectX 9.0 compatible
19"-24" LCD widescreen (For best results, we reccomend a monitor which displays in a 16:10 aspect ratio.)
High speed DSL/Cable/Broadband, etc.

Supported Operating Systems

Windows 7 32-bit & 64-bit
Windows VISTA 32-bit & 64-bit
Windows XP Service Pack 3 32-bit
Windows Server 2003 Service Pack 2
Windows Server 2008

NOT Supported Operating Systems

Windows 95/98/ME
Windows NT 3.5/4.0
Windows 2000
Windows 3.1
OS-2
Linux/UNIX
Windows XP 64-bit

Networking Requirements

Computers must be networked as a Workgroup, NOT as a Domain.
Operating System must be Windows Professional Edition or better.
Windows Home and Media Center Editions are NOT supported.
Only desktop computers are networkable.
Laptops & netbooks are NOT supported for networking.
Computers must be physically hardwired to the network with networking cable.
Wireless networking ("WiFi") is NOT supported.

Please note that even if some or all of your computers are not networkable it is still possible to transfer returns between computers using the software's "Upload / Download" feature.